Refund & Cancellation Policy
1. General Information
This Refund & Cancellation Policy outlines the terms and conditions governing refunds and cancellations for products and services purchased from Augmetry Technologies (referred to as “we,” “our,” or “us”). By making a purchase with us, you agree to comply with the terms outlined in this policy.
2. Refund Eligibility
Refunds may be granted under certain circumstances, as described below. All refund requests must be made within 24 hours from the time of delivery.
3. Product Return
If you are not satisfied with your purchase and would like to request a refund, please contact our customer support team within 24 hours of receiving the product. To be eligible for a refund, the product must be returned in its original condition, including all accessories and packaging.
4. Service Cancellation
For services that require ongoing subscription or engagement, you may cancel your subscription or service contract at any time. Depending on the terms of the service agreement, a refund may be provided for the unused portion of the service.
5. Digital Products
Refunds for digital products, such as software licenses or downloadable content, may be considered on a case-by-case basis. If you encounter technical issues with a digital product, please contact our customer support team for assistance.
6. Non-Refundable Items
Certain items and services are non-refundable, including but not limited to:
- Customized or personalized products
- Services that have already been performed
- Products that have been used, damaged, or altered
- Gift cards or vouchers.
7. Refund Process
To request a refund, please contact our customer support team at [email protected] and provide your order details. Our team will review your request and guide you through the refund process.
8. Refund Timeframe
Refunds will be processed within 30 business days after the approval of the refund request. The refunded amount will be credited to the original payment method used for the purchase.
9. Cancellation
To cancel a subscription or service contract, please contact our customer support team at [email protected]. Depending on the terms of the service agreement, cancellation may be effective immediately or at the end of the current billing period.
10. Contact Information
For any inquiries or assistance regarding refunds and cancellations, please contact our customer support team at [email protected].
Please note that this Refund & Cancellation Policy is subject to change without prior notice. It is recommended to review this policy before making a purchase.